Our Approach to Learning & Development

A key value that underpins our approach to everything we do is contribution.

Often the frustration with Learning and Development interventions and programmes is that… well they don’t really have much impact on performance and behaviours. 

Even if an organisation invests in cutting-edge learning platforms, the most brilliant trainers, delivering first-class sessions with fantastic resources, there is no guarantee that the learning will be applied.  

There will be an impact on performance if the new skills, behaviours, and mindsets are locked-in to everyday ways of doing things and into the usual business rhythm.  

Based on our experiences when working with clients, learning from successes, and from projects that, in our view, didn’t maximise the potential return, we have developed a unique approach to support organisations in enabling and embedding improved performance through Learning and Development. 

This 4-step process underpins how we go about things. You will see from exploring our Learning and Development offer that it ensures that we design and deliver solutions that have a real and lasting impact on performance and provide measurable return on investment for our clients. 

Our 4 step process:


We dig deep to gain a clear understanding of the organisation and it’s environment in order to effectively diagnose needs and wants. This includes:

  • The purpose, vision, strategy and culture
  • The current position and gap to desired position
  • The key challenges, barriers to success and pain points
  • What is needed to drive improved performance, change and success against the goals
  • The priorities and timescales


Working with you to design the right solutions to deliver against your needs. This could be delivering programmes to develop knowledge, skills, behaviours, processesand mindsets to drive better performance. It might be coaching at all levels across an organisation or creating resources andtoolkitsto develop effective habits and work patterns. 


Ensuring that the strategic, behavioural and mindset changes are embedded in to individual and collective performance, through re-aligning essential cultural levers and linking to people and performance management systems and processes.


Creating clear metrics and measures to evaluate the effectiveness of the process against desired outcomes, to understand the effect on performance and the overall return on investment.