Management Development

Challenge

A medium sized accounting firm operating from half a dozen offices wanted to develop an effective and consistent approach to managing their people. Specifically, the managing partner wanted to see clear improvement in performance across the business by ensuring that teams (through line managers) were focused on:

  • Setting clear standards of performance
  • Operational and organisational effectiveness

Solution

We worked with the business to create an effective approach which would not only deliver the outcomes but also help to motivate, improve engagement and break down some of the silos prevalent in the firm.

The development phase included interviews with managers, leaders and staff to understand the culture, identify current management performance and zoom-in to the management behaviours and actions that would have most impact on the firm. We also reviewed performance reviews and exit interviews to build a clear diagnosis of the issues.

As a result we established six key areas of focus:

  • Understanding and establishing performance
  • Empowering people
  • Coaching and mentoring
  • Personal effectiveness and maximising personal value
  • Managing winning teams
  • Impact, communication and collaboration

The solution ran over a period of 15 months and included:

  • The creation of a ‘top tips’ of management essentials
  • Six facilitated group sessions (covering the above areas of focus) that allowed delegates to discuss and share real challenges and create case studies
  • On-going individual action plans that were shared with line management and linked to the performance management process

Results

We met with the client to review the programme at the half way stage and three months after the final group session where individual action plans were submitted. The senior partner was happy that the programme had delivered against the outcomes and had collected financial KPIs which suggested individual and collective performance had improved. Staff retention figures had increased significantly and results from a recent engagement survey demonstrated that people across the business recognised and valued the behavioural changes that had been successfully embedded.

Contact us

Call us now on 01892 610060 or email hello@thegrogroup.com to discuss how we can help you improve your business performance