How to build high performing teams – the processes required to build high performing teams that will shape and embed the direction and strategy of the firm.
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The Importance of Communication
Last night I was reminded of the importance of communication! I’m part of a weekly parent transport rota for my daughter’s gym club, and the messages went along the lines of: Me “do you have a preference for taking or collecting” Reply “If you don’t mind taking suits me best these days” So what did […]
10 key drivers for improved performance in Professional Services Firms
Why not begin the decade with a real drive to push performance and effectiveness across your firm – this articles gives the 10 key drivers to improved performance in professional service firms
Is the client always right? the wants versus needs dilemma…
Is the client or customer always right? What do you do if a client asks you to provide a service to satisfy a want – yet you know that isn’t what they actually need? This week I have had some great discussions with clients, with whom we have a strong and trusted relationship. They are […]
Training just isn’t working* final article
This is the last of a series of articles that have been put together to explain why we believe L&D is failing to deliver real results and behavioural change. But we did refer right at the start to the * in the title, a caveat. Because there are examples where learning is having a massive […]
Training just isn’t working* article 4
Back at article 1, we made the ‘outlandish’ claim that investment in Learning and Development across organisations is, more often than not, delivering very little by way of return. This is because the knowledge, skills and behaviours wrapped up in workshops, programmes or e-learning modules is not having the impact on individual, or collective, performance […]
Training just isn’t working* article 3
Previous articles have looked at the WHY and WHO of learning – that the ultimate purpose of L&D is to improve individual and collective performance through helping to solve the real-time needs of employees in organisations. Now it is time to move onto the WHAT and HOW. What actually is the learning offer and how […]
Training just isn’t working* article 2
Changing the perspective This is the second in a series of articles that will explain in more detail why we believe that the workplace Learning and Development operation is broken and how better results can be achieved. In Article 1 we covered going back to basics and discussed the importance of being absolutely clear […]
Training just isn’t working*
Before we start… we are not going to refer to training again. It will be learning, or learning and development. We will explain later! Ok, the headline is a big statement. But we’re calling it out. As consultants, our role is to enable and embed behavioural change in individuals, often through L&D solutions. We […]